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智能电话机器人优点 让呼叫中心不再忙碌

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智能电话机器人优点 让呼叫中心不再忙碌

发布日期:2019-05-15 作者: 点击:

 

 

  上世纪50年代,美国泛美航空出现了世界上首批具有一定规模的呼叫中心。90年代中国引入呼叫中心,至今仅有20多年历史,现在呼叫中心已经深入中国各行各业中。根据4PS国际标准中心研究报告显示,截至2014年中国总坐席超过121万,从业人员超过300万。

  金融、保险行业客户群体庞大,智能作为科大讯飞领先的AI技术在客服行业的具体运用,专门开发了多款应用于金融、保险行业的智能客服产品,为企业分流高达30%以上人力,提升客服中心运营效率。

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  构建智能客服中心 优化运营管理能力

  JINRUHULIANWANGSHIDAI,GUONEIKEFUHUANJINGFASHENGJUDABIANHUA,CHUANTONGKEFUXITONGJIDAISHENGJI,YIYINGDUIXINDEFAZHANQUSHI。

广东11选5  GENJUWEILAIKEFUMOXING,CHUANGZAOXINGDAZAOCHUQUANMEITI+RENGONGZHINENG+RENJIRONGHE+SAASDEXINMOSHI,TAFUGAIDIANHUA、GUANWANG、WEIXIN、WEIBO、APPDUANDENGQUANQUDAO,JIYUZHINENGDASHUJUFENXIJISHU,DUIYUKEHUHUAXIANG、XIHAOFENXIDENG,CHONGFENLEJIEKEHU,TIGAOKEHUMANYIDU。

  RENGONGZHINENGDAIBIAODECHUANTONGDUIZHINENGJIQIRENDEXIANGXIANG,YIGEZHENZHENGJUBEITUILIYUJIEJUEWENTINENGLIDEZHINENGJIQI。ERQIESHIJUYOUZHIJUEYUZIWOYISHIDE。XIANGDUIYUQIANGRENGONGZHINENG,RUORENGONGZHINENGRUAlphaGoYUNYONGRUSHENDUXUEXI(Deep Learning)YUJIAQIANGXUEXI(Reinforcement Learning),PEIHEJINNIANDAFUTISHENGDEYINGJIANYUNSUANNENGLI,XITONGNENGZHENDUIGENGDALIANGDESHUJIJINXINGCHULIYINGYONG,CONGGUOQUGBJIBIEDESHUJULIANGKUOZHANGDAOPBDENGJIDESHUJUGUIMO(1PBYUEDENGYU1048576GB)XIANGGUANYINGYONGRUYUYIN/TUXIANGBIANSHI、ZIRANYUYANCHULIYUZIDONGJIASHIDENGZHENGPENGBOFAZHAN。

  AINENGZUOSHENME

广东11选5  HUIDAOKEFUZHONGXINZHEIGELINGYU,AIKUAISUDEFAZHANNENGWEIHUJIAOZHONGXINDAILAISHENMEYANGDEGAIBIANNI?ZAIGUOQU,HUJIAOZHONGXIN/DIANXIAOZHONGXINBEISHIWEISHILAOLIMIJICHANYE,JIAONANBEIJIQIQUDAIDELINGYU。SUIRANYINWAIBAODEXINGQIDALIANGQIANYIDAOGONGZIJIAODILIANDEDIQU,DANHAISHIXUYAODALIANGDERENLITOURU。RANERZHEIJINIANYUYINSHIBIEYUZIRANYUYILIJIEDEAIKUAISUCHENGZHANG,JIQIKAISHINENGYURENLEIZUOJIANDANDEDUIHUA。WOMENRENWEIHUJIAOZHONGXINHUIZAIZHEISANGEMIANXIANGFASHENGBIANHUA:

2.webp

  1.QUDAIREN

  HUJIAOZHONGXINMEIRIDEYINGYUNZHONG,TONGCHANGKEFUZHUANYUANHUIHUAHENDUOSHIJIANZAIHUIFUCHAXUNYUYINANJIEDA。ZHEILEIZHANLEDADUOSHUDEWENTI,QISHIDOUSHIHENGUDINGQIEXIANGSIDE。ERZHEIYILEIWENTIZHENGQIAOSHIAIYINGYONGZHONGDELIAOTIANJIQIREN(ChatBot)ZUISHANZHANGDE。CONGJINNIANDEGoogleI/O、FacebookF8、MicrosoftBuildDENGHUIYIZHONGDOUKEYIKANDAO,ChatbotDEZHONGYAOXINGZHENGZHUBUTISHENG。NEIJIUJINGSHENMESHILIAOTIANJIQIREN?LIAOTIANJIQIRENSHITOUGUOAIHUOZIXINGDINGYIDEZIDONGHUAGUIZE,RANGYONGHUKEYITOUGUOLIAOTIANTONGXUNDEJIEKOU,YUQIJINXINGHUDONG。KEHUYUDAOWENTIBUㄧDINGYAOZHIJIEDAJIHUJIAOZHONGXIN,KEYIXIANTOUGUOLIAOTIANJIQIRENHUIDAKEHUDEWENTI,YUDAOJIAOWEIFUCHANANCHULIDEGEANHUODAIYOUQINGXUXINGDEKESUANJIANZAIJIAOJIKEFUZHUANYUANCHULI。

广东11选5  LINGYIGEYINGYONGCHANGJINGSHI,HUJIAOZHONGXINSHICHANGXUYAODALIANGWAIBOLIANLUOKEHU,LIRUMANYIDUDIAOCHA,XINYONGKASHUAKAXIAOFEIQUEREN、BAOXIANYETONGZHIKEHULINGQUMANQIJINDENGYEWU。ZHEIXIEYEWUJUYOUYIXIALIANGZHONGTEXING:TONGHUALIANGDA&ZHONGFUXINGGAO。YIMANYIDUDIAOCHAWEILI,CHUANTONGDEMANYIDUSHOUXIANXUHUAFEIDALIANGDESHIJIANZAIXIANGLING、WURENJIETING,KONGHAODENGZHUANGKUANG。DENGBOTONGHOUZAILIXINGXINGDEXUNWENSHIFOUWEIBENRENYIJIMANYIDUWENJUAN。QISHIZHENGGELIUCHENGSHIGUDINGDANDIAODE。ERCAIYONGZIDONGYUYINJIQIREN(RULINGSHENGJIQIREN)SHIJIEHEYUYINSHIBIEJISHU,KEHUBUZAIZHINENGTOUGUOBUFANGBIANDEJIJIAN,ERSHINENGYONGZIRANDEYUYANHUIDAMANYIDUWENJUAN。ZAIDAORUZIDONGYUYINJIQIRENHOU,WANCHENGWENJUANDIAOCHADEWANCHENGLVXIANGDUICHUANTONGDEJIJIAN,ZHENGZHENGTIGAOLE110%。TONGSHIYEJIESHENGLEDALIANGDERENLICHENGBENGENGTIGAOMANYIDUDIAOCHADEFUGAILV。YISHANGANLIZHANSHILEJIQIRENZAICHULIDALIANGZHONGFUXINGWAIBODENENGLI,YIJITIGONGGENGYOUSHANDEDUIHUAJIEKOUDUIKEHUDEJIAZHI。

  2.FUZHUREN

广东11选5  ZAIQIANYIGELIZI,SIHURENJIUYAOBEIJIQIQUDAI。RANERRENSHANZHANGDETONGLIXINYUSHEJIAONENGLIDUANSHIJIANNEIRENGHENNANBEIAIQUDAI–ERZHEIZHENGSHIKEFURENYUANXUFAHUIDEJIAZHI。ZAIZHEIGEQINGJINGXIA,RENLEIYUAIBINGBUSHIHUXIANGQUDAIDEGUANXI,ERSHIGEQUSUOZHANGDERENJIXIEZUO(Man-machine collaboration)。RENLEIFAHUIGANXINGDETONGLIXINYUCHUANGZAOLI,AIFUZEKUAISUYUJINGZHUNDEFENXIPANDUAN。YIBAOXIANYEHUJIAOZHONGXINCHANGJINGLAISHUO,MIANDUIFUZADEBAODANTIAOKUANYUSHANGPINNEIRONG,KEFUZHUANYUANXUYAOHUAFEIDALIANGDESHIJIANQUXUEXIJIYI,BEIWENDAOBUQINGCHUDEBUFENYEYAOQINGKEHUZAIZAIXIANDENGDAICHAXUN。RANERDUIAILAISHUO,ZAIDALIANGSHUJUKUZUOSOUXUNJICHUDAANCONGLAIBUSHIWENTI。ZAIZHEIGECHANGJINGZHONGAISHIYIGEFUZHUKEFUZHUANYUANDEJIAOSE,ZAIZHUANYUANFUWUDEGUOCHENGSHISHIDEJIYUㄧXIETIXINGYUJIANYI,KENENGSHICHANPINDEZHISHIDIANHUOTIXINGZHUANYUANDEXINGWEIDENG。ERZHUANYUANZEJIANGXINSIHUAZAIQINGTINGLIJIEKEHUDEXUQIUSHANG。

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  3.JIQIREN-ZHONGXINDINGYIDIANXIAO

广东11选5  YUNDUANRENGONGZHINENGJIJIQIXUEXISHOUXIKEXUEJIALIFEIFEISHUOGUO「JIQIHENKUAI、HENJINGZHUN、YEHENBEN。RENLEIHENMAN、BUJINGZHUN,DANCONGHUI」。AISHANZHANGLIXINGFENXIYUNSUAN,RENLEIDEJIAZHIZAIYUQINGGANDELIANJIE。HUOXUYOUXIERENRENWEIGANXINGDEKEFUCHANYESHIWUFABEIAIQUDAI,DANZAISHANGSHUDELIZI,AIQUESHIZAIBUFENLINGYUKAISHIQUDAIRENLEI,SUIZHEKEJIDEJINBUAIZAILIJIERENLEIHUDONGDENENGLIBIDINGGENGJIAJINBU。DANHUANGEJIAODUXIANG,LINGSHENGJIQIRENQISHISHIJIANGRENLEICONGZHONGDUOFANZAWULIAODEGONGZUOLIJIEFANGCHULAI,RANGRENGENGZHUANZHUYUHUJIAOZHONGXINZUIYOUJIAZHIDEGONGZUO。

  以一抵百 更智能更高效

  XIANGBISHICHANGSHANGQITAZHINENGJIQIRENCHANPIN,ZHINENGSHIZHUANMENWEIJINRONG、BAOXIANXINGYEKAIFALECUISHOUJIQIREN、HUIFANGJIQIREN。ZAIWAIHUJIQIRENGUANJIANXINGNENG——ZHENGTONGTONGGUOLVSHANG,ZHINENGZAIYIZUDISANFANGHUIFANGCESHISHANG,YI91%BI5.76%,DAFUDULINGXIANJINGZHENGDUISHOU。

广东11选5  DIANHUAJIQIRENKETONGSHIBINGFADUOGEWAIHURENWU,DAORUDIANHUAJIKEZIDONGWAIHU,YITIANNENGCHULISHANGWANTIAOWAIHU。HAINENGQUANCHENGLUYIN、JINGZHUNZHUANLUWENZI,SHISHISHENGCHENGBAOBIAO、TONGJIFENXI。PEIBEILEDUOZHONGHUASHU、BUTONGYUYIN、YUDIAOBANBEN,MANZUBUTONGCHANGJINGDEXUYAO


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